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One of the main goals of any business is growth — whether it be in business size, customer base, or revenue. To get started on the path to growth, they need to focus on customer satisfaction, whatever that means to … Continue reading
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Customer churn is the rate at which your customers have stopped using your products or services. It’s the nightmare of any business, especially SaaS companies. Read more to learn how you can avoid customer (or user) churn. Continue reading
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Some things in life are not meant to change. Having your customers’ and prospects’ calls answered by a real person is one of them. Continue reading
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In today’s competitive business environment, it’s all about what your client wants and can/ should expect from you; the service provider. But as much as the client has the right to have certain expectations from you, the same applies the … Continue reading
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You’ve spent a lot of money promoting your product (or service), sales are booming, and everybody is happy. You congratulate your marketing team on a job well done, and pat yourself on the back for having finally captured your well-deserved … Continue reading
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We frequently mention in our articles how important Customer Relationship Management (CRM) solutions have become for effective marketing and business development. A CRM solution is the consolidation point where everything you have and know about your business contacts such as … Continue reading
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